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PARTNERS
KENYON PRICE
TRAINING & STAFF DEVELOPMENT
No matter what services your hotel has
to offer, it is the people offering them that make the greatest impression. A
hotel’s staff must function as ambassadors, representing the hotel and what it
stands for with every action, no matter how small. They have the first, and
often most lasting, impression on every guest. The level of excellence required
for such an important role simply cannot be facilitated by an underachieving
workforce. As the pool of competent workers becomes ever tighter, finding
innovative ways to teach and inspire staff members becomes increasingly crucial.
The Mankarios Partnership training
approach consists of more than preconceived standards and canned lectures. Our
method involves individuals in the process and engages them in honest open
dialogs about creating their own goals and standards. Another key is making sure
the necessary tools are in place so the staff has the resources they need to
achieve the set goals and standards. For a hotel or resort to be truly
remarkable, its staff must not merely do a job, they must believe in it. They
must feel genuine pride in the property and most importantly in themselves. The
creation of distinct culture, wrapped around the operating team is essential to
achieve this goal.
Previously Corporate Director of
Training for Rosewood Hotels and Resorts, Kenyon Price brings years of expertise
in staffing luxury hotels. Prior to joining Rosewood, he was Vice President of
Sfuzzi Restaurants. Throughout his 25 years in the hotel and restaurant industry,
Mr. Price has worked for Hyatt Hotels, Doral Hotels and Resorts, and L’Ermitage
Hotel Group. Mr. Price recently served as Vice President of Training and
Operation with St. Regis Hotels and Resorts.
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