PARTNERS

No matter what services your hotel has to offer, it is the people offering them that make the greatest impression. A hotel’s staff must function as ambassadors, representing the hotel and what it stands for with every action, no matter how small. They have the first, and often most lasting, impression on every guest. The level of excellence required for such an important role simply cannot be facilitated by an underachieving workforce. As the pool of competent workers becomes ever tighter, finding innovative ways to teach and inspire staff members becomes increasingly crucial.

The Mankarios Partnership training approach consists of more than preconceived standards and canned lectures. Our method involves individuals in the process and engages them in honest open dialogs about creating their own goals and standards. Another key is making sure the necessary tools are in place so the staff has the resources they need to achieve the set goals and standards. For a hotel or resort to be truly remarkable, its staff must not merely do a job, they must believe in it. They must feel genuine pride in the property and most importantly in themselves. The creation of distinct culture, wrapped around the operating team is essential to achieve this goal.

Previously Corporate Director of Training for Rosewood Hotels and Resorts, Kenyon Price brings years of expertise in staffing luxury hotels. Prior to joining Rosewood, he was Vice President of Sfuzzi Restaurants. Throughout his 25 years in the hotel and restaurant industry, Mr. Price has worked for Hyatt Hotels, Doral Hotels and Resorts, and L’Ermitage Hotel Group. Mr. Price recently served as Vice President of Training and Operation with St. Regis Hotels and Resorts.

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