PARTNERS

As the traveling public continues to become more discerning , the operational and financial success of luxury hotels becomes even more challenging , whether this manifests itself in all service aspects, physical ambience, competitive innovation or higher quality products and amenities .

Changes in customer demographics , the use of high speed and increasingly sophisticated modes of communication are further examples of the need for a more innovative and progressive style of leadership in the hospitality industry today . 

However, this must also be very carefully balanced with the need to provide personalized service to the customer , for as service as an entity is declining in so many areas of our daily lives , it's value, therefore, when found , has a greater impact and value to the guest.

Synergistically managing all of the internal and external elements produces an exciting and very challenging entity , with not only the very highest operating standards , but equally importantly , a satisfactory return to the owners.

With over 3 decades of experience in Europe , North America and the Middle East , with prestigious groups such as Mandarin Oriental, Four Seasons, Fairmont and most recently Rosewood Hotels and Resorts , the skills and experience gained by Ian Barbour have brought a great depth and breadth of operational expertise to the Mankarios Partnership.

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