PARTNERS
IAN BARBOUR
OPERATIONSAs the traveling public continues to become more
discerning , the operational and financial success of luxury hotels becomes even
more challenging , whether this manifests itself in all service aspects,
physical ambience, competitive innovation or higher quality products and
amenities .
Changes in customer demographics , the use of high speed
and increasingly sophisticated modes of communication are further examples of
the need for a more innovative and progressive style of leadership in the
hospitality industry today .
However, this must also be very carefully balanced with the
need to provide personalized service to the customer , for as service as an
entity is declining in so many areas of our daily lives , it's value, therefore,
when found , has a greater impact and value to the guest.
Synergistically managing all of the internal and external
elements produces an exciting and very challenging entity , with not only the
very highest operating standards , but equally importantly , a satisfactory
return to the owners.
With over 3 decades of experience in Europe , North
America and the Middle East , with prestigious groups such as Mandarin Oriental,
Four Seasons, Fairmont and most recently Rosewood Hotels and Resorts , the
skills and experience gained by Ian Barbour have brought a great depth and
breadth of operational expertise to the Mankarios Partnership.
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